Memory Care of Arizona is a new local Arizona company dedicated to improving the lives of seniors affected by memory loss.  We do this through our comprehensive Memory Care Service, a medically managed team that is designed specifically to enhance and improve the health and well being of memory and brain power.

Memory Care of Arizona is a company that is just starting and is in the early stages of development.  To this end there will be two hiring stages.  The First Stage is that of obtaining the initial development team.  The company is looking for seasoned executives with an entrepreneurial spirit and health care/insurance industry experience to launch an exciting new approach to caring, treating, and restoring memory abilities.  The ideal candidates will be people in transition who are willing to invest personal time and defer compensation for several months during start-up to build the business.  There is good six figure compensation with base pay and bonus, based upon business success as the business grows and develops.

 The four key employees who will take the company through this early stage of development will be: (1) the President in establishing the company, (2) the Medical Director over the clinical activities, (3) the Chief Information Officer over the computer technical aspects, and (4) the Marketing Director overseeing the marketing services to the target population of the Assisted Living Centers.

These four key employees have the responsibility of: (a) obtaining the initial contracts with the Assisted Living facilities to provide Memory Care services to their residents, (b) setting up and developing the clinical systems within the Assisted Living facilities, and (c) in working with medical coding in obtaining payment from Medicare and insurances. 

For a description of the Memory Care of Arizona memory care processes, click on the following link to see the company’s 8 page brochure, and to learn about EEG Brain Mapping and Neurofeedback, go to www.nu-brain.com .  For a complete list of Job See below.

The Second Stage of hiring is for the regular salaried staff, and consists of medical doctors, nurses, an office manager, receptionists, etc as listed on the company web site and below.

The following contains a list of job descriptions.

Table of Contents

Chief Executive Officer. 2

President. 2

Medical Director. 3

Marketing Director. 4

Chief Information Officer. 5

Graphic Artist Designer for Marketing. 6

Information Technology Computer Specialist. 7

Physician Coder for Medical Billing. 7

Clinical Psychologist, PhD Level, and Master’s Level 8

Medical Doctors, Physicians, MDs or DOs. 9

Nurses. 10

Medical Transcriptionist. 10

Office Manager. 11

Receptionists. 12

Health Information Technician for Quality Control 12

Chief Executive Officer

The CEO, Cora Marie Florer, established the company’s goals of improving the lives of the elderly who suffer from loss of memory.  The research and documentation of the evaluations and treatment processes were created by her, as is the establishment of the company to carry out this important work.  Therefore, at this time, the right executive individuals are being sought who can initiate the overall operations of the company in accordance with these goals and policies.

Job descriptions are as follows, as seen below.

President

The office of the President is highly important in this young developing company.  While there is large potential, there is also a lot of intensive work to be done that requires experience in healthcare, having strong business knowledge, and in management skills.

Responsibilities:

• Plan, direct, coordinate, and supervise the delivery of the healthcare operations of the company.  The duties and responsibilities include formulating policies and procedures and creating systems of operation.
• Manage daily operations, and plan the use of materials and human resources that are diverse in nature, such as the medical and clinical operations, personnel, purchasing, and administration.  
• Work closely with physicians and improve efficiency in healthcare operations and the quality of care provided.
• Work with the Information Officer, Medical Director, and Marketing Director to negotiate and obtain contracts and agreements for delivery of Memory Care services to Doctors, Retirement Communities, and Assisted Living Centers.
• Oversee financial and budgetary matters, billing and collection, purchases of medical devices and related computers and Informational systems for efficient operations.
• Be able to motivate others to implement your decisions, showing strong leadership abilities. Tact, diplomacy, flexibility, and communication skills are essential.  Develop and build efficient office teams who have cooperative working relationships.
• Have knowledge of computers and software systems; oversee the design of the medical device systems used in the Memory Care programs, and the computerization of patient records, and to ensure their security as required by law.
• Analyze operations to evaluate performance of the company and its staff in meeting objectives, and to determine areas to increase productivity, create potential cost reduction, program improvement, or policy change.

Requirements:

• A master's degree in health services administration, long-term care administration, health sciences, public health, public administration, or business administration, is the standard credential, or advanced on the job related work experience.

Medical Director

The Medical Director is responsible for the overall direction of the medical care provided by Memory Care of Arizona.  Must have knowledge of and understand EEG Brain Mapping procedures and understand the importance of the Memory Care processes in improving memory and brain functioning.  The Medical Director works with psychologists and neurologists in understanding memory processes and how to improve them.   See www.nu-brain.com.

Responsibilities:

• Have knowledge of Memory Care neurological processes, medical devices and computer equipment.  Train MDs and nurses in the Memory Care procedures and the work of using the memory care computers and equipment with the elderly.   Will oversee the Memory Care work in Doctor’s offices and in Assisted Living Centers.
• Acquire the above knowledge and skills by attending training courses and seminars.
• Works closely with the President, the Information Officer, and the Marketing Director as a resource for medical questions and establishing patient protocol procedures.
• Works with administration executives in promoting and marketing Memory Care services.
• Establish budgetary goals for areas of responsibility including (a) hiring of medical staff, (b) training of services, (c) purchases of equipment and supplies.
• Reviews budget performance with administration.
• Works with company’s IT Computer Specialist to establish Memory Care computer networking stations and electronic medical record services.
• Oversees and monitors each patient’s progress while patients are doing Memory Care process sessions.
• Establishes policies and procedures for Quality of Care in practice standards, and oversees input of statistical analysis of performance.
• Oversees and Conducts orientation of staff physicians and nurses, covering Memory Care’s philosophy, medical protocols and process management.  Participates in continuing education programs and training of office medical support staff.
• Assigns work schedule duties with follow up to ensure completion, conducts performance evaluations, and reviews outcome data and other quality management measures.
• Fosters a cooperative and harmonious working climate conducive to maximizing employee morale and productivity.
     

Requirements:

Medical degree (MD) or Doctor of Osteopathy (DO) degree, with current unrestricted medical license as required for clinical and business duties.  Board Certified in a Primary Care specialty.

Has a Medicare ID#, and is credentialed with insurance companies.

Marketing Director

The Marketing Director is responsible for obtaining Memory Care service contracts with Assisted Living Centers, Doctor’s Clinics, and with Retirement Communities.  This position includes market research, marketing strategy, advertising, promotion, sales, contract development and acquisition, and public relations for working with Memory Care and the elderly population.

Responsibility:

·         Works with the primary team of the President, the Informational Officer, and the Medical Director to establish the goals and directions of the marketing program.

·         Through market research, determine the best locations to concentrate on for obtaining Memory Care service contracts and agreements with Doctors, Retirement Communities, and in Assisted Living Centers.

·         Develops marketing strategies and oversees the creation of marketing materials, and runs a marketing campaign.

·         Oversees the hiring and training of sales personnel. 

·         Meets with the Owner/Managers of the Doctors offices and Assisted Living Centers and obtains service contracts to provide Memory Care work to Doctors and Assisted Living facilities.

Requirements:

• Having a Medical Sales or Pharmaceutical Sales background would be an advantage as well as having experience with Hospice and Assisted Living facilities.
• Having abilities to communicate persuasively, both orally and in writing, with other managers, staff, and with the public is vital.   
• Must have tact, good judgment, and exceptional ability to establish and maintain effective professional relationships with administrative staff members, and with client firms of Doctors and Assisted Living facilities.

Chief Information Officer

The Chief Information Officer is responsible for the overall technological direction of Memory Care of Arizona.  To perform effectively, you will need knowledge of the workings of the total organization to direct and coordinate the operations of the company. Must have advanced knowledge of the Memory Care therapies, by on-site instruction and by attending medical seminars, learn the Brain Mapping and Neurofeedback specialized equipment with medical applications.  Then train office and medical staff in operational matters.

Responsibilities:

·         Research medical devices and computer systems, propose budgets for projects and the implementation of programs, make decisions about purchases, and oversee the installation of the specialized medical and computer equipment.  Train staff of doctors and nurses, in the use of equipment.

·         Oversee the installation of networking office administrative computers, and train staff in the use of systems.

·         Hire and assign computer specialists in the performance of their jobs, and support personnel to oversee the operations and maintenance of company computers. Manage the work of these employees, review their output, and establish administrative procedures and policies.

• Evaluate the newest and most innovative technologies and determine how these can help the company.
• Develop technical standards, write instruction manuals, and supervise workers who deal with the daily information technology issues of the company.

·         Analyze operations to evaluate performance of company and its staff in meeting objectives, and to determine areas of potential cost reduction, and increase productivity.

• Build the staff into an efficient team that work well together.
• Work with President, Medical Director, and Marketing Director, in providing Memory Care service contracts and agreements to Doctors and with Assisted Living facilities.

Graphic Artist Designer for Marketing

This position is filled by Leslie Thompson, who did the Memory Care of Arizona brochure.  Working under the direction of the Marketing Director, this job description includes analyzing, planning, and creating visual communications for marketing.  The Graphic Artist finds the most effective way to get messages across in print and in electronic media, using color, type, illustration, photography, animation, and various print and layout techniques. The Graphic Designer develops the overall layout and production design for marketing materials and other publications.

Information Technology Computer Specialist

This position of Information Technology Computer Specialist works closely with the Information Officer in designing and developing computer systems, in working with hardware and software.  Must know and understand the Brain Mapping and Neurofeedback processes, and be able to wirelessly network the medical devices and computers with (a) the office Memory Care computer stations for patient use, (b) with administration accounting and organizing systems, and (c) with Medical Billing Coding systems.

Responsibility:

• Working with Administration, plan, coordinate, and direct research on the computer-related activities of company.
• With Information Office and Administration, prepare budgets for present and future needs of office for medical devices and computer systems.
• Implement the technology by setting up the computer systems to meet goals.
• Oversee the computerization of patient records and ensure their security.
• Maintain the specialized medical equipment and office computers.
• Work with database management software and determine ways to store, organize, analyze, use, and present data.
• Oversee all technical aspects of organization, such as software, network security, and Internet operations.
• Work with a graphic artist, design and oversee the company website, adding to and maintaining as needed.

Physician Coder for Medical Billing

Coder must have extensive knowledge of coding conventions, medical terminology, federal regulations, and policies pertaining to documentation and medical billing.

Responsibilities:

·         Communicates with patients and obtains their insurance information.

·         Verifies all payment demographics and patient benefits in order to inform patients of responsibility ensuring that the company is reimbursed for services.

·         Has pleasant and professional interaction with patients, families, staff, management, physicians, representatives of insurance companies and other third-party-payors, as well as the general public.

Requirements:

• Prefers a Certified Professional Coder (CPC) with experience.
• Has successfully completed a class in Medical Terminology at an accredited institution and has working experience with Medical Terminology.
• Has prior experience within a medical billing environment.
• Has ability to work with physicians, nurses and ancillary staff in a collaborative manner.
• Knowledge and skill in using electronic billing equipment.

Clinical Psychologist, PhD Level, and Master’s Level

The primary function of the psychologist, MA level, is in performing assessment testing of the elderly for verification of their cognitive abilities.  The PhD level of Psychologist collects the various assessments of medical intakes, brain maps and reports, psychological reports, and additional testing acquisitions, and compiles them into a report regarding the cognitive state of the patient.  In addressing the special problems faced by the elderly, the psychologist may work with them regarding their abilities to cope with stresses that are common in late life, such as a loss of loved ones, relocation, medical conditions, and increased care-giving demands.

Responsibilities:

• Having a complete understanding of the Memory Care processes and the ability to improve brain function through the Memory Care work.
• Performing psychological assessments and evaluations for identifying and documenting cognitive deficits.
• Working as part of a team in consulting with medical professionals.
• Setting up treatment plans according to Memory Care therapies.
• Sensitivity, compassion, and good communication skills with the elderly
• Collect and analyze data for purposes of research and progress reports.

Requirements:

• A Clinical Psychologist with PhD,
• A Psychologist having a Master’s degree.
• State licenses and insurances.

Medical Doctors, Physicians, MDs or DOs

The Physicians of Memory Care of Arizona have very specific duties in specializing with the elderly and with those have memory deficits.  The physician does an initial intake of acquiring information from the patient/family, obtains a medical history, orders supporting assessment tests, and with the neurologist, psychologist, neurofeedback team, interprets the diagnostic tests.  Following these procedures, the physician places the patient into a Memory Care therapy program, and oversees and monitors the therapy and progress of the patient.

Responsibilities:

• Collects, records, and maintains patient information, such as medical history, reports, and examination results.
• Orders, performs, and interprets tests and analyzes records, reports, and examination information to diagnose patient’s condition.
• Explains the procedures and discusses the test results and prescribed treatment therapies with patient and their family.
• Prescribes, administers treatment, therapy, medication, and specialized medical care of the patient to treat loss of memory according to the Memory Care program.
• Physician oversees and monitors each patient during the patient’s Memory Care therapies.
• Monitors patient’s conditions and progress and reevaluates treatments as necessary.
• Coordinates work with nurses, psychologists, rehabilitation therapists, and other health care providers.

Requirements:

• Must have extensive knowledge of the Memory Care processes, which can be learned from on-site instruction by the Medical Director.
• MD or DO employed doctor, family or general medicine, office based environment for outpatient procedures with reasonable emergency call requirements.
• Must be licensed, insured, and have Medicare ID#, and be credentialed with insurance companies.

Nurses

The Nurses work under the direction of the medical doctors in working with elderly patients who are doing Memory Care therapy sessions.

Responsibility:

• Is knowledgeable in reading Brain Maps and in understanding the neurologist reports for neurofeedback therapy.
• Sets up neurofeedback devices at computer stations and maintains pleasant conditions for patient therapy.
• Instructs patient on how to use the neurofeedback software program on memory care computers.  Maintains a friendly chatty conversation and encouraging support with patient doing the program.
• Observes and oversees patient’s activity on computers during patient’s Memory Care therapy sessions.
• Monitors patient’s progress and records patient’s session reports.
• Describes patient’s progress to physician.

Requirements:

• Licensed according to state’s requirements.
• Must have extensive knowledge of the Memory Care processes, which can be learned from on-site instruction by Medical Director, and also have good communication skills in working with patients and family members of patients.

Medical Transcriptionist

The Medical Transcriptionists will transcribe dictated recordings made by physicians and other healthcare professionals and put them into medical reports, correspondence, and other administrative materials.

Responsibility:

• Listening to recordings or use digital reports, and key the text into a computer, editing for grammar and clarity.
• The documents include medical history, physical examination reports, consultation reports, diagnostic-imaging studies, progress notes, and treatment sessions.
• Quickly return transcribed documents for review and signatures.  After which the reports go into patient’s files.

Requirements:

·         Prefer medical transcriptionist that has completed a postsecondary training program and certification program.

·         Medical transcriptionists telecommute from home-based offices or have other in-office duties.

Office Manager

The Office Manager Establishes a warm friendly caring environment to those coming into the office.  Performs a variety of diversified responsibilities, which include but are not limited to; typing, filing, data input, answers phones, orders supplies and prepares special projects.  Provides support to the physicians, nurses, and psychologists, transcribing orders and maintaining patients’ charts.  Has responsibility and accountability for incorporating the vision, values, and the mission, of the Memory Care organization.  

Responsibility Includes:

·         Knowledge of medical terminology

·         Knowledge of the Memory Care program

·         Oversees the organization of the office and office staff

·         Databases are complete, accurate, and available to authorized personnel.

·         Maintenance and security of all electronic patient records

·         Data is readily available to management and for compiling medical research

Requirements:

·         Master of multiple computer programs and office systems

·         Must have excellent communication and time management skills

Receptionists

Receptionists have the responsibility of making a good first impression by having a cheery disposition and positive friendly welcoming attitudes in greeting patients and visitors, always looking after the needs of the patient, while being very efficient in maintaining the receptionist office space.  The receptionist answers the phones, routes and screens calls, responds to inquiries from the public, sets appointments, and provides information about the Memory Care work, and refers callers to personnel in the office for clinical inquiries.  Gathers patients’ personal and insurance information and directs them to the proper waiting rooms.

Responsibility:

• Must have outstanding knowledge of the Memory Care programs and therapies
• Will happily greet patients and visitors and direct them in their services
• Will fill out patient forms and records and file charts
• Receive payments and record receipts for services.
• When not busy with phone calls and patients, receptionist performs day-to-day office and administration jobs under supervision of Office Manager

Requirements:

• Have the ability to use multiple computer programs and systems
• Have knowledge of the use of electronic patient records
• Time management skills of managing one’s own time and the time of others

Health Information Technician for Quality Control

This position is both a very social “Public Relations” one as well as having to be very technically oriented.  The Health Information Technician assembles patients' health information including medical history, symptoms, examination results, diagnostic tests, treatment methods, and all records of healthcare provider services.  The Health Information Technician compiles, processes, and maintains medical records of each patient and tracks the patient’s daily activities in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Technicians organize and manage health information data by ensuring its quality, accuracy, accessibility, and security. They regularly communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.  At the same time, the Technician maintains a close social connection with each patient on a daily basis, as the patient’s personal contact is made and maintained.

Responsibilities:

·         An In-depth knowledge of the Memory Care processes.

·         Responsibility for the Quality Control of Therapy for each patient

·         Daily tracking the therapy sessions and progress made by each patient

·         Should a patient be late for a session, or miss a session, the Technician immediately phones and encourages patent to be on time and also make the next session.  This is a “friendly” caring conversation.

·         Makes initial intake, mid therapy, and end of therapy progress photos and videos of each patient.

·         In addition to the technical aspects, this position is a very social one as the Technician communicates daily with the patients, and acts like a Public Relations person with them.

·         Sends timely social “marketing” pieces to patients and to family and friends.

·         With administration, Technician participates in the development and implementation of quality control improvement programs.

Requirements:

·         Knowledge of electronic health records (EHR) computer software, security, and the ability to analyze electronic data.

·         Prefer AA or BA degree. Favor technicians who have a Registered Health Information Technicians (RHIT) credential.

·         Health Information Technicians should possess good oral and written communication skills as they work closely on a social basis with patients and on a technical basis with therapists.